What is the third-party conflict resolution process where both parties work with a mediator?

Mediation is a structured process where an impartial third party, or mediator, facilitates communication and negotiation between conflicting parties. The mediator's role is to help both sides express their concerns and interests in a safe environment, guiding them toward finding common ground and reaching a mutually acceptable resolution. Unlike arbitration or litigation, mediation emphasizes collaboration and understanding rather than imposing a solution.

This approach is particularly effective because it allows both parties to actively participate in the resolution process, promoting a sense of ownership over the outcome. The mediator does not make decisions for the parties but rather helps them to explore options and develop solutions that work for everyone involved.

The focus on collaboration and voluntary agreement distinguishes mediation from other conflict resolution methods, such as compromise, which may not involve a mediator, or integrative bargaining, which can focus more on shared interests and value creation between parties.