What is the term for jobs that require workers to display specific feelings to meet organizational expectations?

The correct term for jobs that require workers to display specific feelings to meet organizational expectations is emotional labor. This concept is crucial in understanding how employees manage their emotions to align with the demands of their roles, particularly in service-oriented professions such as healthcare, hospitality, and customer service. Emotional labor involves not only the outward expression of emotions but also the internal regulation of feelings, necessitating a level of emotional control that can sometimes lead to stress or burnout.

Understanding emotional labor is vital because it highlights the complexities of workplace interactions and the emotional demands placed on employees. In contrast, mediation refers to a process involving a neutral third party to resolve disputes, integrative bargaining focuses on collaborative approaches to conflict resolution aiming for mutual gain, and distributive bargaining involves a competitive negotiating strategy where one party's gain is directly related to the other's loss. These terms, while important in organizational communication, do not pertain directly to the emotional demands placed on workers as described in the question.