What is the difference between communication skills and communication competencies?

The distinction between communication skills and communication competencies is particularly vital in understanding how individuals effectively interact in organizational settings. The correct answer highlights that skills refer to specific techniques that can be employed in communication—such as active listening, clear articulation, or nonverbal cues. These are practical abilities that can be practiced and developed over time.

In contrast, competencies encompass a broader framework that includes not only the knowledge of various communication techniques but also the attitudes and personal qualities necessary to use those skills effectively. For instance, having a competency in conflict resolution would require understanding the theory behind conflict management, possessing the skills to mediate a dispute, and exhibiting the empathy and patience to handle sensitive situations.

This holistic view of competencies integrates techniques (skills), knowledge (theoretical understanding), and attitudes (disposition towards communication), which is essential for effective organizational communication. Therefore, recognizing this distinction aids in identifying that while one can possess communication skills, true competency in communication involves a more integrated approach involving knowledge and the right attitudinal framework necessary for effective interaction and relationship building in an organizational context.