What is active listening?

Active listening is the process of fully concentrating, understanding, responding, and remembering what is being said by a speaker. This approach involves not just hearing the words but also engaging with the message, which means focusing attention on the speaker, reflecting on their ideas, and providing feedback. Active listening encourages open communication and builds stronger relationships as it demonstrates respect for the speaker's perspective.

In a setting where effective communication is crucial, such as in organizational contexts, active listening allows for a deeper understanding of the information being shared, ensuring that responses are relevant and constructive. This practice can also help in resolving conflicts and fostering collaborative environments by making the speaker feel valued and understood. Overall, option B encapsulates the essence of active listening as it emphasizes engagement and thoughtful response.