What does institutional communication refer to?

Institutional communication refers to the formal communication structures that organizations establish to convey information effectively and efficiently. This type of communication encompasses the organized ways in which information is shared across different levels and departments within an organization. It includes methods such as official memos, reports, policy documents, and scheduled meetings, which are designed to ensure clarity, consistency, and accountability within the communication process.

By focusing on institutional communication, organizations can foster a culture of transparency and facilitate coordination among various stakeholders. It plays a critical role in decision-making, shaping organizational culture, and maintaining a unified direction. This structured approach is essential for achieving objectives and aligning employees with the organization's mission and values.

In contrast, informal communication among employees, casual chats during breaks, or communication limited to top management do not fall under the definition of institutional communication. Such forms can be valuable, but they do not represent the formalized, systematic communication channels that are integral to an organization’s operation and structure.