What concept refers to the ways in which individuals can exert control over their actions?

The concept that refers to the ways in which individuals can exert control over their actions is agency. Agency represents the capacity of individuals to act independently and make their own choices, reflecting their ability to influence their environment and take responsibility for their actions. This notion is fundamental in organizational communication as it underscores how employees can navigate their roles and assert their preferences or interests within an organizational framework.

Understanding agency is crucial, as it highlights the autonomy individuals possess in decision-making processes and the ways they engage with others in a workplace setting. It allows people to identify their power to initiate change or respond to challenges, impacting not only their personal development but also the overall dynamics within the organization.